Privacy Policy

GraminHat — How we collect, use, and protect your information

Last Updated: April 27, 2026

We, GraminHat ("Company", "we", "us", "our"), are committed to protecting the privacy and security of your personal information. Your privacy is important to us and maintaining your trust is paramount.

This Privacy Policy explains how we collect, use, process, and disclose information about you. By using our website/app/platform (www.graminhat.in) and affiliated services, you consent to the terms of this Privacy Policy in addition to our Terms & Conditions.

Applicability and scope

This policy applies to information collected through our website, mobile app, and other services (collectively, the "Services"), including email, text, and other electronic communications. It does not apply to third-party websites or services that have their own privacy policies.

Permissible age

Our services are not intended for users under the age of 18, unless permitted under applicable local laws. We do not knowingly collect personal information from anyone under this age.

Information we collect

Personal information

Name, address, email, phone, gender, date of birth

Transactional data

Payment details, billing address, UPI/card info (processed securely)

Location data

Real-time GPS/location if permitted by you

Usage information

Search terms, browsing details, IP address, device identifiers, cookies

Your content

Information in orders, reviews, or communications

Third-party data

Info from partners, social media accounts you connect

How we use the information

Provide and improve our services.

Process orders, payments, and deliveries.

Communicate with you (support, offers, updates).

Personalize your shopping experience.

Ensure security, fraud detection, and legal compliance.

Run promotions, surveys, and customer engagement programs.

How we share the information

Our subsidiaries, affiliates, and service providers (e.g., delivery partners, payment processors).

Brands, sellers, or third-party partners for fulfilling your requests.

Legal authorities when required by law.

Potential buyers in case of a merger or acquisition.

Your rights

You may request to review, update, or delete your personal data subject to applicable laws. Deletion requests may be limited if data is required for legal or fraud prevention reasons.

Security

We use appropriate security measures to safeguard your data.

Encryption, secure servers, and PCI-DSS compliant payment gateways are in place. However, no system is 100% secure — you must also protect your account credentials.

Third-party links

Our services may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before sharing data.

Policy updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will always be available on our website.

Contact us

If you have questions about this Privacy Policy, contact our Data Protection Officer (DPO):

GraminHat, Rajiv Nagar, Gurugram, 122001, Haryana, India