GraminHat - Privacy Policy

We, i.e., GraminHat (“Company”, “we”, “us”, “our”), are committed to protecting the privacy and security of your personal information. Your privacy is important to us and maintaining your trust is paramount.

This Privacy Policy explains how we collect, use, process and disclose information about you. By using our website/ app/ platform (www.graminhat.in) and affiliated services, you consent to the terms of this Privacy Policy in addition to our Terms & Conditions. Please read this Privacy Policy carefully to understand our practices.

Applicability and Scope

This policy applies to information collected through our website, mobile app, and other services (collectively, the “Services”), including email, text, and other electronic communications. It does not apply to third-party websites or services that have their own privacy policies.

Permissible Age

Our Services are not intended for users under the age of 18, unless permitted under applicable local laws. We do not knowingly collect personal information from anyone under this age.

Information We Collect

• Personal Information: Name, address, email, phone number, password, gender, date of birth, etc.
• Your Content: Information you provide in orders, reviews, or communications.
• Transactional Information: Payment details, billing address, UPI/card information (processed securely).
• Usage Information: Search terms, browsing details, location, IP address, device identifiers, cookies.
• Location Data: Real-time GPS/location if permitted by you.
• Third-Party Data: Information from partners, social media accounts you connect, or external sources.

How We Use the Information

We use collected data to:

• Provide and improve our Services.
• Process orders, payments, and deliveries.
• Communicate with you (support, offers, updates).
• Personalize your shopping experience.
• Ensure security, fraud detection, and compliance with law.
• Run promotions, surveys, and customer engagement programs.

How We Share the Information

We may share your information with:

• Our subsidiaries, affiliates, and service providers (e.g., delivery partners, payment processors).
• Brands, sellers, or third-party partners for fulfilling your requests.
• Legal authorities when required by law.
• Potential buyers in case of a merger or acquisition.

Your Rights

You may request to review, update, or delete your personal data subject to applicable laws. Deletion requests may be limited if required for legal or fraud prevention reasons.

Security

We use appropriate security measures (encryption, secure servers, PCI-DSS compliant payment gateways) to safeguard your data. However, no system is 100% secure, so you must also protect your account credentials.

Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before sharing data.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will always be available on our website.

Contact Us

If you have questions about this Privacy Policy, you may contact our Data Protection Officer (DPO) at:

📧 Email: connect@graminhat.in
🏢 Address: GraminHat, Rajiv Nager, Gurugram, 122001, Haryana, India