GraminHat - Delivery Policy

At GraminHat, we strive to ensure that your orders reach you quickly and securely. This Delivery Policy outlines the timelines, procedures, and conditions under which delivery is made. By placing an order, you agree to the terms mentioned below.

1. Delivery Timelines

• Metro Cities (Delhi, Gurugram, etc.): 30 Minutes

Delivery timelines are estimated and may vary due to logistics delays, holidays, natural events, or unforeseen circumstances.

2. Delivery Partners

We partner with trusted national and regional courier services to ensure safe and timely delivery of your orders. Tracking details will be shared once your order is dispatched.

3. Delivery Attempts

• If the customer is unavailable, our courier partner will make up to 2 additional attempts.
• After failed attempts, the package may be returned to our warehouse. Reshipping charges may apply for re-delivery.

4. Delivery Charges

• Standard Delivery: Free or nominal charges as shown at checkout.
• Express Delivery: Available at extra cost (subject to pin code eligibility).

5. Delivery Confirmation

Once your order is delivered, you may receive an SMS/email confirmation. In case of cash-on-delivery (COD), please ensure correct payment at the time of receiving the order.

6. Undelivered / Delayed Orders

If your order is delayed beyond the committed timeline, you can reach out to our customer support for assistance. We will coordinate with our courier partner and provide an update or arrange redelivery if required.

7. Customer Responsibilities

• Please provide accurate shipping details (name, address, pin code, phone number).
• Ensure someone is available at the given address during delivery hours.
• Check the package before accepting delivery. If damaged, notify our support team immediately.

8. Contact Us

For any delivery-related concerns, please contact:

📧 Email: connect@graminhat.in
🏢 Address: GraminHat , Rajiv Nager, Gurugram, 122001, Haryana, India